Shuttle VPN believes in privacy and online freedom and that it should be very clear how we manage and protect your personal information. If you have any questions or concerns, please contact us.
The Shuttle VPN Private Network
The core of our service is the Shuttle VPN Private Network which provides private and secure data transmission. If you are using the Shuttle VPN Private Browser, we route your browser Internet traffic through our network. If you are using the Shuttle VPN Virtual Private Network (VPN) Service, we route all of your Internet traffic through our network. In each case, our software browser or client establishes and maintains an encrypted tunnel between your browser or device and our network.
The Shuttle VPN network is a no-log network. That means, except for the limited exceptions below, we do not collect any information transmitted through our network. More specifically, we do not collect any information regarding the websites you visit or the IP addresses assigned to you when you access the Shuttle VPN Private Network, and with respect to our VPN service, we do not collect any data stored on or transmitted from your device, including any data that applications on your device may transmit through our network.
There are a few exceptions where we may need to collect or monitor traffic through our network:
Since we manage a global network, your Internet traffic may be routed through one or more different countries.
In order to enroll you in our service and maintain your account we need to collect your email address. We may also use your email address for billing and customer support. From time to time we may use your email address to request your feedback on our service, advise you of promotional offers regarding our current and new services and provide you with updates on our new products and product features.
We may also collect information such as your name, address, phone number and payment information in connection with your purchase of our products and services. This information is used to fulfill your purchase and to bill you as necessary based on your service plan.
We collect your email address and other contact information when you request customer support. We also collect information regarding your support request. This information is used to address your inquiry or service problem and to improve our service.